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The following Policies govern use of this site and the purchase of goods through Fredericks & Mae.  Fredericks & Mae (F&M) reserves the right to update or modify these terms and conditions at any time. By using this site, you agree to be bound by the Policies set forth below.  All Fredericks & Mae goods are made by hand, and for the most part made to order. Our policies reflect a balance between our needs as makers with our desire to be flexible business people. We welcome any special concerns or questions, please contact us at

When your order has been received by F&M, you will receive an email confirming that order. Your order will be processed within two business days (Monday-Friday). If we receive your order on a weekend or holiday, it will be processed the next business day from our studio in Brooklyn, New York. Once an order has been processed, we cannot cancel or modify the order. If you need to cancel or modify an order that has been processed, please refer to our Returns policy below.

You will receive a confirmation email when your order has been received, and a shipment confirmation with tracking information once the order has been processed.  All orders are shipped via Fedex unless otherwise specified.  

You are responsible for providing F&M with correct billing and shipping information. If an order has been shipped to an inaccurate address that you have provided, we cannot be held responsible.  If you refuse a shipment from F&M or do not pick up your package, and the package is returned to us, you are responsible for the original shipping cost, return shipping cost, any assessed customs duties or taxes, and a 25% restocking fee. This total will be subtracted from your merchandise refund.
We gladly accept returns within 10 days of the date your order was placed on any merchandise that is returned in new, unused condition with all original packaging.  All online sales are final 10 days after the date of purchase. We reserve the right to deny returns/exchanges if the merchandise returned does not meet the requirements stated above.  To make a return, please contact us within 2 days of receiving your order.

Please make returns to:
Fredericks & Mae
6 Allen St
NY, NY 10002
You are responsible for return shipping costs. F&M is not responsible for damaged or lost returns, so we recommend that you use a trackable shipping service and purchase insurance. We will not issue refunds for lost or damaged goods.

Upon acceptance of the merchandise for return, your refund, less shipping costs, will be processed within 7 business days, and you will receive an email acknowledging the return. Please check with your credit card company to confirm when your refund will appear on your statement. Generally, this can take up to two billing cycles.
All materials, photos, design elements, and text contained on this site are owned by Fredericks & Mae.  Images may be used online by blogs and social tools if credit is given to Fredericks & Mae as the creator of the content, and/or if a link back to is provided. Except as noted above, you may not reproduce, publish, distribute, sell, modify, create derivative works from, or use the contents of this site without the written permission of Fredericks & Mae. 
Please get in touch with your specific custom request - we would love to talk with you about it.  We will not accept returns on any custom orders.  

We have tried to display and describe all products on this site as accurately as possible. Some variation in the appearance of actual product color may result from the use of differing monitors and color gamuts. We cannot be responsible for such variations.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purposes of filling your online order.
Please contact us at if you have any other questions that are not answered here.